Terms of Service

These terms are between HomeTenant ("we", "us", "our"), operated by Cressoft Consultancy Limited, a company registered in England and Wales under company number 07628636, with its registered office at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, England; and you, the landlord, agent or property manager who signs up for a HomeTenant account ("you", "your", "the account holder").

These terms cover the HomeTenant service only: the dashboard at hometenant.ai, the WhatsApp maintenance line, the tenant chat app, and the related emails and notifications. They are a contract between HomeTenant and you, the account holder. HomeTenant is not a party to the tenancy between you and your tenants, and nothing here changes your obligations as a landlord under your tenancy agreements or under law.

If you use HomeTenant on behalf of a company, "you" means that company, and you confirm you have authority to accept these terms for it.

For how we handle personal data, see the separate Privacy Policy. These terms and the Privacy Policy together govern your use of HomeTenant.

HomeTenant is a maintenance and management tool for landlords running houses in multiple occupation (HMOs) and other rental properties in the UK. In summary, it:

• lets your tenants report repairs over WhatsApp, in their own language, by text, voice note, photo or video;
• uses an AI assistant to read the report, judge its severity, and either give the tenant self-help advice or dispatch it to an engineer from your own roster;
• coordinates the back-and-forth with the engineer (scheduling, follow-up, marking the job done);
• can also handle rent reminders and confirmations, compliance certificate distribution and tenant acknowledgement, move-in and move-out paperwork with electronic signatures, and basic expense tracking, depending on your plan;
• gives you a dashboard to see and manage all of the above.

HomeTenant is a communication and coordination tool. It is not a substitute for professional advice: legal, health and safety, gas safety, electrical safety, structural, financial or otherwise. See clause 8.

• You must give accurate information when you sign up, including a working email address, and keep it up to date.
• Sign-in is via Google (Google OAuth). You are responsible for keeping that Google account secure. We do not hold a separate HomeTenant password for you.
• You must be at least 18 and legally entitled to enter into this contract.
• One account is intended for one landlord or letting business. If you manage properties for other owners, you confirm you have their authority to add their properties and tenants to HomeTenant and to process their tenants' data as described in the Privacy Policy.
• You are responsible for everything that happens under your account, including actions taken by anyone you give dashboard access to.

• New accounts get a free trial of 90 days from sign-up, no card required to start.
• During the trial you have full access to your plan's features.
• If you do not add billing details before the trial ends, your account is paused: you can still sign in and see your data (read-only), but you cannot make changes or use the WhatsApp line until you subscribe. Your data is kept for 30 days after pausing. See clause 11 (Suspension and closing your account) and the Privacy Policy for what happens after that.
• We may change the length of the free trial for new sign-ups at any time; a trial already running when we make that change is not affected by it.

• HomeTenant is charged per property, per month: £5.00 per property per month, including up to 6 tenants in that property, then £1.00 per month for each further tenant beyond 6. A vacant property still bills the £5.00 base. Your account total is the sum of this amount across every property you have.
• Annual billing is available: pay for 10 months and get 2 months free, at the same per-property arithmetic above.
• Fees are billed monthly in advance by our payment processor, Stripe, to the card or payment method you provide. There is no annual lock-in on the monthly plan, and no separate setup fee.
• If the number of billable tenants at a property changes partway through a billing period, your Stripe subscription updates to match and the difference for the rest of that period is prorated automatically.
• All fees are shown exclusive of VAT. VAT will be added where applicable.
• If a payment fails, we will attempt to notify you and our payment processor will automatically retry the charge over the days that follow. If payment remains unresolved, your account may be paused as described in clause 4.
• You can cancel at any time from the dashboard billing page. Cancelling stops future charges; we do not offer refunds for the unused part of a billing period except where required by law.
• We may change our prices. We will give existing customers at least 30 days' notice of a price change taking effect, by email. Continuing to use HomeTenant after a price change takes effect means you accept the new price; if you do not agree, you may cancel before it takes effect.

You agree to:

• use HomeTenant only for lawful residential letting management, not for any property or purpose where doing so would break the law;
• give your tenants fair notice that their WhatsApp messages, including photos, videos and voice notes, will be read and processed by an AI assistant and, for some messages, by human staff, as described in the Privacy Policy. You are the data controller for your tenants' personal data (see clause 12) and it is your responsibility to have a lawful basis for that processing and, if required, to inform your tenants before adding them to HomeTenant. We provide a suggested tenant notice in the dashboard help; using it does not by itself guarantee your compliance with data protection law;
• keep your engineer and contractor roster accurate and make sure any engineer you connect to HomeTenant is genuinely qualified and, where the trade requires it (for example gas, electrical work), properly certified and insured. HomeTenant does not vet, certify or insure your engineers;
• remain responsible, as landlord, for meeting your statutory obligations (gas safety, electrical safety, fire safety, deposit protection, right-to-rent checks, and so on) regardless of what HomeTenant reports or reminds you about;
• not use HomeTenant to send unlawful, abusive, harassing or fraudulent messages to tenants, engineers or anyone else;
• not attempt to reverse-engineer, resell, sublicense or white-label the service without our written agreement;
• not attempt to circumvent, overload or abuse the WhatsApp line, the chat app or the AI assistant (for example automated bulk messaging unrelated to genuine maintenance or tenancy matters).

• HomeTenant connects to WhatsApp through an unofficial linked-device connection, using the open-source Baileys library, not Meta's official WhatsApp Business API, and runs it on hardware we control. This means the service depends on WhatsApp continuing to allow linked-device connections in the way we use them, which is outside our control and could change or be restricted by WhatsApp/Meta at any time. If a number is restricted or banned by WhatsApp, we will act to restore service (for example by moving to a new number), but there may be a period of disruption. We also offer a chat-app fallback that does not depend on WhatsApp.
• We do not guarantee uninterrupted operation of the WhatsApp channel and are not liable for losses caused by WhatsApp/Meta restricting, suspending or changing how linked devices work.

• HomeTenant's AI assistant (built on Anthropic's Claude models) reads tenant messages (text, transcribed voice notes, photos, and AI-generated descriptions of videos), judges how serious and how urgent the issue is, and either gives the tenant self-help advice, dispatches the job to an engineer, or escalates it to you.
• The AI assistant is not a qualified tradesperson, safety engineer, surveyor or lawyer, and its output is not professional advice. It can get things wrong: it may under-call or over-call the severity of an issue, mis-triage a report, or give advice that does not fit the situation.
• HomeTenant is not a substitute for your own judgement or for professional advice. Where a report may involve a risk to health, safety or life (for example a suspected gas leak, a fire risk, or a structural concern), our system is designed to escalate to you automatically and to tell the tenant to seek emergency help directly, but you remain responsible for making sure genuine emergencies are acted on. In a genuine emergency, call 999. If you smell gas, call the National Gas Emergency Service on 0800 111 999 immediately. Do not wait for or rely on HomeTenant.
• You are responsible for reviewing what the dashboard shows you (the AI's reasoning is visible on each ticket) and for intervening where you judge the AI has got something wrong.
• We continue to develop and change the AI assistant's behaviour over time. We do not promise a particular level of triage accuracy.

• Where your plan includes it, HomeTenant lets you send documents (tenancy paperwork, compliance certificates such as gas safety records) to tenants for electronic signature or acknowledgement.
• This is a simple electronic signature with an audit trail (the signer's typed or drawn signature, the time, the IP address and browser details recorded at signing, and confirmation that a consent box was ticked). It is not a qualified electronic signature and is not independently certified or witnessed.
• You are responsible for deciding which documents are appropriate to sign or acknowledge this way, and for keeping your own copies as needed.

• We aim to keep HomeTenant available at all times but do not guarantee uninterrupted service. We may take the service down for maintenance, with notice where practical.
• Our AI support assistant is available at any time. Where it cannot resolve your question, a person on the HomeTenant team replies within one working day, Monday to Friday, UK time (not weekends or UK public holidays). We do not offer round-the-clock human support. Support is for questions about HomeTenant itself; it is not a route to report a maintenance emergency, and it does not replace calling 999 or the gas emergency number.

• We may suspend or close your account if: you break these terms; your payment fails and is not resolved; we reasonably suspect fraud, abuse or unlawful use; or we are required to by law.
• You may close your account at any time from the dashboard or by contacting us.
• On closing, the same pause-then-retention pattern in clause 4 applies: we keep your data readable for the retention period described in the Privacy Policy, then delete it. See the Privacy Policy for timing and exceptions (for example records we must keep for tax or legal reasons).

Where HomeTenant processes personal data about your tenants, engineers or contractors on your behalf, you are the data controller and HomeTenant is the data processor, as set out in the Privacy Policy and in the data processing terms there. You are responsible for having a lawful basis to give us that data and for meeting your own obligations as a landlord under UK data protection law.

Where HomeTenant processes your own account data (your name, email, billing details), HomeTenant is the controller.

Full detail, including sub-processors, international transfers and retention periods, is in the Privacy Policy.

We own HomeTenant, including its software, design, the AI prompts and workflows behind it, and our branding. Nothing in these terms transfers any of that to you.

You keep ownership of the content you and your tenants put into HomeTenant (messages, photos, documents). You give us a licence to store, process and display that content as needed to provide the service to you, including sending it to our AI and infrastructure providers listed in the Privacy Policy.

• Nothing in these terms limits or excludes liability where the law does not allow it to be limited or excluded, including liability for death or personal injury caused by negligence, or for fraud.
• Subject to the above, our total liability to you arising out of or in connection with these terms, whether in contract, tort (including negligence) or otherwise, is limited to the greater of £500 or the total fees you paid us in the 12 months before the event giving rise to the claim.
• We are not liable for indirect or consequential losses, including loss of profit, loss of tenants, or loss of data, except as set out above.
• We are not liable for the acts or omissions of your engineers or contractors, who are your appointees, not ours.
• We are not liable for losses arising from a genuine emergency that HomeTenant's AI assistant failed to identify as urgent, to the extent permitted by law; you remain responsible for your own emergency procedures and for telling your tenants how to reach you and the emergency services directly.

We may update these terms from time to time, for example to reflect a change in the service, the law, or our pricing. We will give you reasonable notice of material changes (for example by email or a notice in the dashboard) before they take effect. Continuing to use HomeTenant after a change takes effect means you accept the updated terms.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Questions about these terms: support@hometenant.ai or see our Contact page.

HomeTenant is operated by Cressoft Consultancy Limited, a company registered in England and Wales under company number 07628636, with its registered office at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, England.