From WhatsApp message to fixed boiler — without you in the loop.
HomeTenant sits between your tenants and your engineers. It speaks both their languages — and only escalates to you when it actually needs to.
Tenant sends a message
You give every new tenant the HomeTenant WhatsApp number when they move in. From day one, anything maintenance-related — a leaking tap, a tripped fuse, a stuck window — goes through that one number.
The bot recognises the sender from your property roster. Property, room, name, length of tenancy — all loaded into context before the AI even reads the message. The conversation feels personal, not robotic.
Hey, the radiator in my room hasn't worked since yesterday and it's freezing 🥶
Sorry to hear that, Aisha. Is the boiler in the kitchen running ok? (Quick check before I bring in Mike, our heating engineer.)
Yeah the boiler is fine, the others have hot water
Got it — sounds like a stuck valve on your radiator, not the boiler. I've opened ticket #142 and messaged Mike. He's offering 9–11am tomorrow. Does that work?
Yes please, I'll be in
Booked. Mike will WhatsApp you 30 mins before he arrives. In the meantime, the spare electric heater is in the hallway cupboard if you need it tonight 👍
AI triages and asks the right questions
A Claude-powered classifier reads the message and decides: what's the category (plumbing, electrics, heating, gas, appliance, lock/key, pest, structural), how severe is it, and can the tenant fix it themselves with clear instructions?
For ambiguous reports, it asks one or two crisp follow-up questions ("Is the kitchen boiler running ok?") to confirm the diagnosis before dispatching anyone. No engineer call-outs for a tripped RCD the tenant could reset in 30 seconds.
Anything safety-critical — gas, electrical, structural — bypasses the AI and pings you directly. Hard rule, no override.
- Category
- Heating
- Severity
- 2 / 3 (Normal)
- Self-serve possible
- No
- Suggested engineer
- Mike (heating)
- Tenant tone
- Polite, slightly cold
The right engineer is messaged
Each property has its own engineer roster — your plumber for Acacia House, your electrician across all three HMOs, the heating contractor on a specific contract. HomeTenant picks the right one for that property and that category.
The engineer gets a scoped WhatsApp message: what's broken, which house, which tenant, can you go, when. They reply yes/no/proposed-time. That's their entire interface — no app, no portal, no form.
- Job
- Stuck radiator valve, Room 3
- Property
- Acacia House, E8
- Tenant
- Aisha (in tonight + tomorrow am)
- Booked
- Tomorrow 9–11am
Reply is reformatted for the tenant
When the engineer replies, HomeTenant doesn't just forward their message. It rewrites it — friendly, clear, with a proposed time, a polite framing, and a fallback if the tenant can't make it.
Tenants get something that reads like a thoughtful concierge, not a forwarded text chain. You read both sides in the dashboard, but you don't have to write either.
Hi Aisha — Mike, our heating engineer, can come tomorrow between 9 and 11am to fix the radiator. He'll WhatsApp you 30 mins before. If that doesn't work, just message us back and we'll find another slot 🙂
You stay in the loop — without being on call
Every conversation, every classification, every engineer reply lands in your dashboard. You can see what's open, what's booked, what's resolved, and what's still waiting — at a glance.
When something needs your judgement — an owner escalation, a tenant complaint about an engineer, a repeat issue — you get a push. Otherwise, HomeTenant just works.
- Open tickets
- 3
- Awaiting engineer
- 1
- Resolved this week
- 11
- Avg response time
- 8 min
Stop being on call.
Try HomeTenant free for 14 days. No card needed. Bring your own properties, tenants and engineers — set up in under 10 minutes.