From WhatsApp message to fixed boiler, without you in the loop.
HomeTenant sits between your tenants and your engineers. It reads any language, understands a photo or voice note, and a coordinator sees the whole job through, only escalating to you when it actually needs to.
Tenant sends a message
You give every new tenant the HomeTenant WhatsApp number when they move in. From day one, anything maintenance-related goes through that one number: a leaking tap, a tripped fuse, a stuck window. In any language, as text, a photo, a voice note or a video.
The bot recognises the sender from your property roster, so it knows the house, the room and the name before it reads a word. The conversation feels personal, not robotic, and it answers in the tenant's own language, while you and the engineer read English.
Hey, the radiator in my room hasn't worked since yesterday and it's freezing 🥶
21:14Sorry to hear that, Aisha. Is the boiler in the kitchen running ok? (Quick check before I bring in Mike, our heating engineer.)
21:14Yeah the boiler is fine, the others have hot water
21:15Got it, so it sounds like your radiator rather than the boiler. I've logged it and messaged Mike. He's offering 9–11am tomorrow. Does that work?
21:15Yes please, I'll be in
21:16Booked for tomorrow, 9–11am. I've let Mike know. If anything changes, just message me here 👍
21:16
AI triages and asks the right questions
The AI reads the message, whether text, a photo, a voice note or a video, and decides: what's the category (plumbing, electrics, heating, gas, appliance, locks, pest, cleaning, structural or other), how severe is it on a scale of 1 to 3, which trade it needs, and can the tenant safely fix it themselves?
While an everyday cause is still possible, it asks for the one check that tells it apart from a real fault ("Is the kitchen boiler running ok?"), one at a time, and asks for a photo where it would show what words cannot. No call-out for a tripped switch the tenant could reset in 30 seconds. Water escaping is a job at once.
Anything safety-critical (gas, a CO alarm, sparks, a flood, structural danger, fire) goes down the safety path instead: the tenant gets safety instructions at once, you get an alert on WhatsApp, push and email, and nothing is booked routinely.
- Category
- Heating
- Severity
- 2 / 3 (Normal)
- Self-serve possible
- No
- Suggested engineer
- Mike (heating)
- Tenant language
- Polish
The coordinator books the right engineer
Each property has its own contractors, ranked per trade in the call-out order you set. HomeTenant contacts your number 1 for that trade at that house, with a reply-by time: 6 hours by default, 1 hour when it's urgent. A decline or silence moves the job to the next name automatically, and only an exhausted list comes back to you.
The brief is always in plain English, whatever language the tenant wrote in, with the address and the tenant's photos. The engineer offers a time, the tenant confirms, and the job is Scheduled. Numbers stay private: anything shaped like a phone number is stripped from every message bound for a contractor.
- Job
- Stuck radiator valve, Room 3
- Property
- Acacia House, E8
- Reply by
- 6 hours (default)
- Booked
- Tomorrow 9–11am
Reply is reformatted for the tenant
When the engineer replies, HomeTenant doesn't just forward their message. It rewrites it: friendly, clear, in the tenant's own language, with a proposed time, a polite framing, and a fallback if the tenant can't make it.
Tenants get something that reads like a thoughtful concierge, not a forwarded text chain. You read both sides in the dashboard, but you don't have to write either.
Hi Aisha, Mike our heating engineer can come tomorrow between 9 and 11am to fix the radiator. Does that work for you? If not, just reply and I'll find another time 🙂
You stay in the loop, without being on call
Every conversation, every classification, every engineer reply lands in your dashboard. You can see what's open, what's booked, what's resolved, and what's still waiting, at a glance.
When something needs your judgement you hear about it: a safety alert, a job waiting for your approval, a complaint, a contractor list with nobody left. Otherwise, HomeTenant just works.
- Open tickets
- 3
- Awaiting engineer
- 1
- Rent confirmed this month
- 8 / 9
- Certificates due < 30 days
- 1
Repairs are just the front door.
The same coordinator runs the rest of the management, quietly, in the background.
Rent
A day after a due date with no payment recorded, you're asked first: received, remind, or wait. Tenants are never chased behind your back, and automatic reminders in their language are one setting away.
Compliance
Upload a certificate and HomeTenant reads it for you. HMO licence, fire alarm, emergency lighting, legionella, gas, EICR, EPC and PAT tracked per property on a red, amber and green board, with reminders to you before anything lapses.
Proof of service
One tap sends a certificate to every tenant on the property over WhatsApp, in their own language, with the PDF attached. The send is logged and their reply is captured as a dated acknowledgement.
Move-in / move-out
An inventory the tenant agrees on WhatsApp, a move-out condition video, and the tenancy agreement (yours or ours, with a guarantor if there is one) and house rules e-signed with an audit trail.
Money
Contractor invoices over WhatsApp, paid by bank transfer and confirmed by the contractor, expenses and recurring bills logged, and a profit and loss for each property.
Recurring services
Cleaners and gardeners on a cadence. They confirm with YES on WhatsApp before anything runs, and get a reminder for each visit.
Optional app
Anyone who'd rather have an installable app with push notifications gets one, additive to WhatsApp and never forced.
Stop being on call.
Try HomeTenant free for 90 days. No card needed. Bring your own properties, tenants and engineers, and set up in under 10 minutes.