Get your evenings back.
If you run HMOs, you're not really a landlord. You're a part-time plumber dispatcher, a full-time helpdesk, and an occasional therapist. HomeTenant takes the first two off your plate.
What changes the day you turn it on
No more 11pm messages
The bot picks up overnight reports, classifies severity, and triages. You sleep. Genuine emergencies still wake you — everything else waits for morning with a polite holding reply.
No more 'forgot to forward'
Engineer messages used to live in your DMs and slip your mind. Now every issue is a tracked ticket from message one. Nothing falls through.
No more confused engineers
The bot writes the job brief for them — property, tenant, issue, severity, ideal time. No more 'sorry which house?' five-message back-and-forths.
No more 'they said it wasn't urgent'
Every conversation is logged with timestamps. If something escalates, you have a clear record of what was reported, when, and how it was handled.
No more council surprises
HMO licences renew on the back of how you handle repairs. Export your response-time stats with one click. Inspectors love it.
No more 'is this a £30 fix or a £300 fix?'
The bot ranks severity and suggests next steps. You decide which jobs to authorise. No more reflexively dispatching the plumber for a stuck washer.
Built by a landlord, not a tech company
HomeTenant was built to manage real HMOs in London. Every feature started as a frustration — not a brainstorm in a product meeting.
of routine maintenance reports the bot resolves without dispatching an engineer
median first-response time to a tenant message, 24/7
average setup time for a new property
What about emergencies?
Hard rule: anything involving gas, electrics, structural safety, or credible health risk goes directly to you, bypassing the AI. The bot acknowledges the tenant immediately, sends them safety instructions if applicable (e.g. "open windows, turn off the supply"), and pings your phone.
Categories that always escalate to the owner:
- • Gas leak / smell
- • CO alarm sounding
- • No heating in winter
- • No hot water > 24h
- • Electrical sparks / smoke
- • Flood / serious leak
- • Structural damage
- • Lock failure (locked out)
Run 1 HMO or 50 — start free for 14 days.
Add your real properties, real tenants, real engineers. Watch the first ticket get triaged and resolved without you lifting a finger.