Get your evenings back.
Whether you let one flat or a portfolio of shared houses, you are not really just a landlord. You're a part-time plumber dispatcher, a helpdesk, a rent checker, and the one person on the hook when a certificate lapses. HomeTenant takes all of it off your plate, and keeps the receipts.
What changes the day you turn it on
No more 11pm messages
The line picks up overnight reports, triages severity, and the coordinator books the engineer. You sleep. Genuine emergencies still reach you at once. Everything else waits for morning with a polite holding reply.
No more chasing rent
A day after a due date with no payment recorded, HomeTenant asks you, not the tenant: reply 1 if it came in, 2 to send a polite reminder, or 3 to wait. No more five WhatsApp threads and a mental note you'll forget.
No more expired certificates
Upload a gas, EICR, EPC or fire alarm certificate and HomeTenant reads the expiry date off it, then reminds you by name before anything lapses.
No more confused engineers
Every brief is in plain English with the address, the room and the photos. Contractors are tried in your call-out order, and tenant numbers never reach them. No 'sorry, which house?' back and forth.
No more messy move-outs
An inventory the tenant agrees at move-in, a room-condition video at move-out, and the tenancy agreement (on your own document if you like, with a guarantor) and house rules e-signed with a full audit trail. Deposit disputes stop being your word against theirs.
No more 'where did the money go?'
Contractor invoices come in over WhatsApp, you pay by bank transfer and reply PAID, the contractor confirms, and it all rolls into a per-property profit and loss with your rent, bills and expenses. You can finally see what each property actually makes.
HMOs, single lets and portfolios.
One product for how you actually let. The price is per property either way.
Single lets
A flat or house let as one unit needs no rooms set up: the tenancy covers the whole property, and your overview shows it let or vacant as a whole. Repairs, rent checks, certificates with proof of service, tenancy e-signing, inventories and the Evidence Pack all work the same way they do for a shared house.
Portfolios
Everything you own in one dashboard, each property with its own contractors in your call-out order. The compliance board and the compliance score roll up across the portfolio, so you can see at a glance where a property is short, and your bill is simply the sum of your properties.
Built around how a shared house actually runs
Rooms, shared kitchens, a boiler five people depend on, and a licence to keep. Add rooms to a property and this is what you get on top.
Rooms, occupancy and void cost
Each room carries its own expected rent. Your overview shows rooms let and empty across everything you own, and what the empty ones cost you a month, longest-empty first.
One fault, several tenants
When the boiler stops and three tenants report it, link the reports into one house job: one approval, one contractor, one visit, one invoice. You decide what is linked, and an emergency is never linked.
HMO licence, fire safety, legionella
Nine obligations tracked per property: HMO licence, fire alarm, emergency lighting, legionella risk assessment, gas safety, EICR, EPC, PAT testing and other. Reminders come to you, never to tenants.
Each tenant kept in their own chat
On a house job every tenant hears back in their own language and is never told who else reported it. The contractor's messages reach them all, with names and numbers taken out.
House questions, answered at 2am
Bins, wifi, the stopcock, visitors: answered from the house info you wrote, and never guessed. Anything it can't answer comes to you.
Move-ins the housemates know about
A new tenant gets a welcome with arrival instructions, then day-1 and week-1 check-ins, and their housemates are told someone new is arriving.
Cleaners and gardeners who confirm on WhatsApp.
Set up the weekly communal clean or the fortnightly garden tidy once. The contractor is asked to reply YES before anything runs, gets a reminder for each visit in UK time, and you hear straight away if they say no.
When a room has just been vacated, the cleaner is also asked for a short walkthrough video, filed beside the outgoing tenant's own video: a dated before and after for the same room.
🧹 Weekly communal clean 📍 Linden House, 12 Linden Road The property manager would like you to take on this weekly clean. The first visit is Monday 5 October at 10:00, and it repeats weekly from then. Can you take it on? Reply YES to confirm, or NO if you can't.
14:20YES
14:31Thanks, you're confirmed for the weekly clean at Linden House. The first visit is Monday 5 October at 10:00. I'll remind you about each visit.
14:31
Ready for the council before they ask.
Licensing renewals, a selective-licensing check, the Renters' Rights direction of travel, a tribunal, a deposit dispute: the common thread is being asked to showhow you run the property. HomeTenant exports a per-property Compliance & Audit Evidence Pack as a PDF and CSV, on demand.
HMO licence, fire alarm, emergency lighting, legionella, gas, EICR, EPC and PAT testing each run through the same stages on your compliance board: due, reminded, booked, done, sent to tenants, acknowledged, with a red, amber or green marker.
- gas-safety-certificate-2026.pdfPDF
Oto aktualny certyfikat bezpieczeństwa gazowego dla Twojego domu, do Twojej dokumentacji. Odpowiedz tutaj, aby potwierdzić, że go otrzymałaś.
09:12 Dostałam, dziękuję 👍
12:40Dziękuję, zapisane. Odnotowałem, że otrzymałaś certyfikat.
12:40
- Sent to Kasia Zielińska on 11 Jun 2026, 09:12 (WhatsApp); acknowledged 11 Jun 2026, 12:40.
- Sent to Tom Reid on 11 Jun 2026, 09:12 (WhatsApp); acknowledged 11 Jun 2026, 18:05.
- Sent to Ahmed Farouk on 11 Jun 2026, 09:12 (WhatsApp); not yet acknowledged.
A gap stays a visible gap. Re-sending only chases the tenants who have not confirmed.
Proof of service
The last stage is the one landlords usually have to reconstruct from email screenshots and spreadsheets. HomeTenant sends the PDF over WhatsApp with a covering message in each tenant's own language, records who it went to and when, and captures their reply as a dated acknowledgement. The first timestamp is the record: a second “received” never overwrites it.
Compliance score
Each property gets a compliance score out of 100, from its certificates, proof of service, Right to Rent checks and deposit protection, with a To reach 100 list of exactly what would raise it, and one score for your whole portfolio. A property with nothing recorded shows “Not enough information” rather than a flattering number, and none shows 100 while anything is outstanding. The pack cover shows the score on the day, marked as HomeTenant's own measure, not an official rating.
Right to Rent
Right to Rent is tracked per tenant: the result, the date, how the check was made and by whom, and the share code if they sent one. For a time-limited right, the follow-up date is worked out as the Home Office guide sets out: the later of 12 months after the check and the day their permission ends. You are reminded if a check is still missing two weeks before a tenancy starts, and 28 days and 7 days before a follow-up is due. Reminders go to you, never to tenants. Ask for a share code sends the tenant one WhatsApp asking for it, and a share code never reaches a contractor or a housemate. The record is kept for the tenancy and one year after. HomeTenant records that each check was done, and when the next one is due. You keep the evidence in your own records. HomeTenant does not carry out the check: you or your agent do.
It's your own operating record, assembled for you. It isn't legal advice, and it doesn't replace your own duties. It just means the evidence is already there when you need it.
What's in the Evidence Pack
- Cover: The HMO licence status and the compliance score, with its band.
- Certificates binder: Gas, EICR, EPC and more, with dates and status.
- Proof of service: Certificate distribution to tenants, with sent and acknowledged timestamps per tenant.
- Right to Rent: Each occupier's status, check date and method, never the evidence itself.
- Repairs log: Every issue with response times, hazards flagged.
- House rules: Which version each tenant signed, and when.
- Deposit & e-sign audit: Signatures, timestamps, IP and consent trail.
- Inventory: Move-in condition and move-out evidence.
Built by a landlord, not a tech company
HomeTenant was built to manage real rental property in London, HMOs included. Every feature started as a frustration, not a brainstorm in a product meeting.
Instant first reply
Tenants get an acknowledgement the moment they message, 24/7, even when you're asleep.
Routine issues handled
Clear self-serve fixes for the tripped-RCD and stuck-thermostat class of report, so an engineer is only called when one's actually needed.
About 10 minutes to set up
Add a property, paste in your tenants and engineers, share the number. No training, no integrations, no IT.
Stuck? Ask in the dashboard, or message SUPPORT on WhatsApp, and the assistant answers from the landlord guide and your own account. A person picks up anything it can't.
What about emergencies?
They come straight to you, never into a routine booking. The tenant gets the safety step first, in plain words. You get a safety alert on WhatsApp, push and email, with the tenant's name and number, whatever your notification settings say. Self-serve advice is switched off, a safety message always wins over anything else in play, and your reply to the alert is logged on the ticket as the record of your instructions.
Treated as safety-critical, every time:
- • A gas smell or suspected leak
- • A carbon monoxide alarm
- • Sparks, scorching or a burning smell
- • Flooding or a major leak
- • Structural danger
- • Locked out, or a lock leaving the house insecure
- • Fire
And if you mark a report like these as “Not a job”, you must tick that you're sure, it can't be closed quietly, and the tenant is still sent the safety instructions.
Run 1 property or 50. Your first property is free for 90 days.
Add your real properties, real tenants, real engineers. Watch the first repair get triaged, dispatched and closed without you lifting a finger.