Message in your language. Any format.
HomeTenant is the maintenance line your landlord uses. Send a WhatsApp like you would to a friend, and you get an answer straight away, then help with whatever is wrong.
- Write in your own language, and you get answers back in it. No perfect English needed, and nothing to translate.
- Type it, send a photo of what's broken, record a voice note or take a video: whatever is easiest.
- No app to download. No password to forget.
- Message at 11pm and you still get an answer straight away.
- Urgent? Your landlord is alerted at once.
Hey, the radiator in my room hasn't worked since yesterday and it's freezing 🥶
21:14Sorry to hear that, Aisha. Is the boiler in the kitchen running ok? (Quick check before I bring in Mike, our heating engineer.)
21:14Yeah the boiler is fine, the others have hot water
21:15Got it, so it sounds like your radiator rather than the boiler. I've logged it and messaged Mike. He's offering 9–11am tomorrow. Does that work?
21:15Yes please, I'll be in
21:16Booked for tomorrow, 9–11am. I've let Mike know. If anything changes, just message me here 👍
21:16
Your documents, one private link away.
You have your own documents page. Open the link on your phone to see and download your papers, with nothing to log in to and nothing to fill in.
- The safety certificates sent to you, like gas safety, electrical safety and the energy certificate, with an Expired label on any that have run out.
- Your tenancy agreement, once everyone has signed it.
- The house rules you signed, and the current version.
- Your check-in inventory, once you have agreed it.
- Anything else your landlord sent you as a document.
How you get the link
It comes with your welcome message when you move in. Lost it? Send “send me my documents” or “where is my tenancy agreement” on WhatsApp and it comes straight back, or ask your landlord to send it.
Only yours
You only ever see documents for you or for the whole house, never a housemate's agreement or inventory. The page itself is in English.
How long it works
While you live there, and for 30 days after you move out, so you can still find your deposit paperwork. Then the link closes by itself.
What to expect
- What can I message about?
- Anything that's broken, leaking, blocked, freezing, smelling, sparking or otherwise not right. Heating, plumbing, electrics, locks, appliances, pests: all of it. Even 'I'm not sure what this is' is fine.
- What if it's an emergency?
- If you smell gas or hear a CO alarm, open the windows, leave the property, and call 0800 111 999 (National Gas Emergency Service), then message us. We'll alert your landlord immediately. For other emergencies (a flood, sparks, being locked out) just message: you'll get safety steps straight away, and your landlord is alerted at once. If anyone is in danger, call 999.
- How fast will I hear back?
- You get an acknowledgement straight away, 24/7. If we need to send an engineer, we'll confirm a time and coordinate it for you. You don't have to chase anyone, and your landlord's number stays private on both sides.
- Can my landlord see my messages?
- Yes. Your landlord can read the messages you send to HomeTenant, including questions about the house, so they can see what you need and help.
- Would rather have an app?
- You can have one. If you'd prefer an installable app with notifications, your landlord can send you a private link to it. It's completely optional, and WhatsApp keeps working alongside it.
Tenant of a HomeTenant property?
Your landlord already gave you the number. Save it, message it when something needs fixing, get help. It really is that simple.