Your tenants WhatsApp. HomeTenant runs the rest.
The AI property manager for landlords with one flat or a portfolio of shared houses. Repairs are triaged and booked with your own contractors, certificates reach every tenant with proof, and you are asked only when the decision is yours. No apps. No portals. No 11pm panic.
Buying a property? HomeTenant Acquire screens it before you buy
What happens when a tenant reports a leak
Sophie sends a voice note at 10am. Here is everything that follows, and the two points where a decision might come to you.
- 0:12
“Hi, water's leaking from under the sink in my en-suite and the cupboard underneath is full of water.”
10:00 Sorry about that, Sophie. I've logged it and I'm letting Gary, our plumber, know now. In the meantime, put a towel in the cupboard, move your things somewhere dry and keep away from any sockets the water reaches. I'll tell you when Gary can come.
10:02Gary can come tomorrow (Tuesday) at 4:30pm. Does that work for you?
10:37Yes, that works 👍
10:39Booked for tomorrow, Tuesday, at 4:30pm. I've let Gary know. If anything changes, just message me here.
10:39
- 10:00
Sophie sends a voice note
HomeTenant knows who she is and which property she lives in from your tenant list. Water escaping is a job at once, so there is no back and forth before it's raised. - 10:02
She hears what to do right now
Where things stand first, then up to four short, safe steps (a towel down, belongings clear) and at most one question. - 10:02
You get the verdict
A summary, the category, a severity from 1 to 3 and the trade needed, on the ticket. If you've switched on approvals for the property, the job waits here for your reply: 1 to book, 2 if it's not a job.You may be asked here - 10:05
Your first-choice plumber is briefed
Contractors are tried in the call-out order you set for that property, with the address and any photos, and a reply-by time: 6 hours by default, 1 hour when it's urgent, adjustable per trade. - If not
He says no, or goes quiet
The job moves to the next plumber on your list automatically. Only a list with nobody left comes back to you, with the declines and no-replies counted.You may be asked here - 10:37
A time both sides can make
Gary offers tomorrow at 4:30pm, Sophie says yes, the job is Scheduled, and the booking lands on your WhatsApp. - Next day
Fixed, and everyone told
When Gary says it's done, the job is resolved, Sophie is told, and you get a completion notice. - After
Invoice to paid, on WhatsApp
Gary sends his invoice to the same line as a photo or a PDF. You pay him by bank transfer and reply PAID, he is asked to confirm it arrived, and the cost lands in the property's profit and loss.
Three things done properly.
Any tool can forward a message. These are the parts that go wrong when you run lets from your own phone, and where HomeTenant goes deepest.
Tenants write in their language. Your plumber reads English.
Tenants write, or send a voice note or a video, in whatever language they are comfortable in, with no fixed list, and get the answer in it. Nobody has to compose an English message to get a leak fixed, and nobody has to translate for the plumber.
- The ticket summary and the contractor's brief are always in English.
- Messages HomeTenant starts, like certificate notices and the move-in welcome, go out in each tenant's preferred language.
- 0:14
“Merhaba, banyodaki lavabonun altından su sızıyor, dolabın içi su doldu.”
English translation: Hi, water is leaking from under the bathroom sink and the cupboard is full of water.
10:00 Merhaba Elif, çok üzgünüm. Kaydı açtım ve tesisatçımız Gary'ye şimdi haber veriyorum. Bu arada dolabın içine bir havlu koyun ve eşyalarınızı kuru bir yere alın. Gary'nin geleceği saati size bildireceğim.
English translation: Hi Elif, I'm very sorry. I've logged it and I'm letting our plumber Gary know now. In the meantime, put a towel in the cupboard and move your things somewhere dry. I'll tell you what time Gary can come.
10:02Gary yarın (salı) saat 16:30'da gelebilir. Size uygun mu?
English translation: Gary can come tomorrow (Tuesday) at 4:30pm. Does that suit you?
10:37Evet, uygun 👍
English translation: Yes, that suits me 👍
10:39Tamam, randevunuz yarın 16:30 için ayarlandı. Gary'ye de haber verdim.
English translation: OK, you're booked for tomorrow at 4:30pm. I've let Gary know too.
10:39
🔧 Gary Holt (PLUMBER) 📍 Linden House, 12 Linden Road (Room 4) Water leaking from under the en-suite basin and pooling in the vanity cupboard. The tenant has been asked to keep the cupboard clear. When are you free to attend? Reply with a time and I'll confirm it with the tenant. Please reply by 4:05pm today. If I do not hear back by then, I will offer this job to another contractor.
Water leaking from under the en-suite basin, pooling in the vanity cupboard.
Show in English puts the whole thread in English for you, each message marked as a machine translation with the original a tap away.
Gas, electrics, water: straight to you, never a routine booking.
A gas smell, a carbon monoxide alarm, sparks, a flood, structural danger, a lock that leaves the house insecure, fire. The tenant gets the safety step first, in plain words. You get an alert on WhatsApp, push and email, whatever your notification settings say.
- A safety message always wins. Mid-way through confirming rent or a certificate, a gas smell still goes straight down the safety path.
- “Not a job” is locked down for hazards: you must tick that you're sure, it can't be closed quietly, and the tenant is still sent the safety instructions.
There's a really strong smell of gas on the landing
07:52Please open the windows and doors, don't touch any electrical switches or naked flames, and call the National Gas emergency line on 0800 111 999 now. I'm alerting your property manager immediately.
07:52
⚠️ SAFETY ALERT: Linden House, 12 Linden Road Tenant: Marek Nowak (07700 900456), Room 2 Issue: strong gas smell on the landing Their message: "There's a really strong smell of gas on the landing" This was flagged safety-critical and routed to you. Please contact the tenant directly. Reply here with any instructions and I'll log them.
07:52Calling him now. Gas engineer on the way
07:54Noted. I've added that to the ticket. Thanks for letting me know.
07:54
Every certificate served on every tenant, and the proof kept.
Serving a gas safety certificate is easy. Proving each tenant received it, months later, is not. One tap sends the PDF to every active tenant on WhatsApp, and each reply is recorded against that tenant and that certificate with the date and time.
- Only a clear receipt counts. “Ok but the boiler is leaking” becomes a new repair, never an acknowledgement.
- One click exports an Evidence Pack as a PDF or CSV, for a council inspection, a deposit dispute or an insurance claim.
- A compliance score out of 100 for every property, with a To reach 100 list of what would raise it. It is HomeTenant's own measure, not an official rating.
It's your own record, assembled for you. It isn't legal advice. Compliance and Right to Rent in detail
And the rest of the job, done too.
Repairs are the front door. Behind it, HomeTenant runs the rest of what a manager does, from one flat to a street of shared houses.
HMOs and single lets
Let room by room or as one unit. Rooms are optional: add them and each carries its own rent and void cost; leave them off and a tenancy covers the whole property.
One fault, several tenants
When three tenants report the same broken boiler, link the reports into one house job: one approval, one contractor, one visit, one invoice. An emergency is never linked.
Certificates and the HMO licence
Gas safety, EICR, EPC, PAT, and for shared houses the HMO licence, fire alarm, emergency lighting and legionella. Upload a certificate and its dates are read off it for you to check.
Triage with evidence first
Everyday causes are ruled out one check at a time, a photo is asked for where it shows what words can't, and safe one-minute fixes are walked through instead of paying for a call-out.
Approvals, your way
Switch on approval for a property and every non-emergency job waits for your reply before any contractor is contacted: 1 to book, 2 if it's not a job.
Rent, with “ask me first”
A day after a due date with no payment recorded, you're asked: received, remind, or wait. Nobody is chased behind your back, and automatic reminders are one setting away.
Invoices, paid and recorded
Every contractor invoice gets a record and remittance advice PDF, sent to the contractor when you mark it paid. It is a record, not a VAT invoice. Download any date range for your accountant.
Profit and loss per property
Rent received, expenses, recurring bills and paid invoices over the last twelve months. Forward a supplier bill by email and it waits for you to confirm it.
Tenancies, rules and inventories
Your own agreement e-signed by the tenant and any guarantor, house rules signed version by version, a room-by-room inventory agreed on WhatsApp, and a move-out video filed as dated evidence.
A documents page for every tenant
Each tenant opens their own certificates, signed agreement, house rules and inventory from a private link. It keeps working for thirty days after they move out, then closes.
Cleaners and gardeners
Set up the weekly clean or the fortnightly garden tidy once. The contractor replies YES before anything runs and gets a reminder for each visit.
Room enquiries and viewings
Enquiries answered and viewings booked only in the weekly slots you publish, with a reminder to the prospect three hours before. Switched on for your account when you ask.
Buying your next property? Screen it first.
Paste a listing, add the floorplan and photos, and say whether you would run it as an HMO, a single let or a council lease. Acquire checks planning and licensing, rents and value, flood, heritage and lease risks, and ends with a go or no-go verdict. England, Scotland and Wales.
An indicative screening from public data and AI estimates. Not a survey, a valuation or investment advice.
- Planning and licensing
Article 4 in England, the national HMO planning rules in Wales and Scotland, licensing and nearby planning history.
- Rooms from the floorplan
For an HMO, the floorplan read room by room against the minimum room sizes.
- Rents, value and yield
Local rents and sold prices, and for a single let or a council lease, a yield with the right purchase tax for the country.
- Before you buy
EPC (England and Wales), flood risk, conservation area and listed buildings, lease red flags and defects visible in the photos.
Honest pricing. One plan.
£5 per property, per month, covering up to 6 tenants, then £1 a month per extra tenant. Everything included for every landlord. No tiers, no per-message fees, no setup fees.
covered by the base price
6 tenants, all included
base + 2 extra tenants at £1
Billed per property and summed across your properties, monthly or annual (2 months free). 90-day free trial, no card.
Common questions
- Does it work for single lets, or only HMOs?
- Both. A flat or house let as one unit is simply a property whose tenancy covers the whole of it; add rooms only if you let room by room. Shared houses get extra depth on top: room rents and void cost, one job for a fault several tenants report, and HMO licence, fire alarm, emergency lighting and legionella tracked beside gas and electrics. The price is per property either way.
- Do my tenants need to install anything?
- No. Tenants WhatsApp a regular UK number. No account, no app, no password. If they'd rather have an installable app with push notifications, that's available too, but it's optional and additive. WhatsApp stays the default.
- What if the AI gets it wrong?
- Every ticket shows you the AI's verdict and the whole conversation, and you can step in at any point, or switch on approvals so no contractor is contacted without your yes. When the AI is unsure, it asks or hands it to you rather than guessing.
- Can I cancel anytime?
- Yes. Monthly billing by default (annual is optional, with two months free), and you can cancel any time. Export your history as CSV on the way out. Your data belongs to you.
Stop being on call.
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