Get in touch
Send us a message and a person on the HomeTenant team will reply by email within one working day, Monday to Friday, UK time.
Already a customer?Our AI assistant answers any time, day or night. Landlords can open Help in the dashboard. Tenants and landlords can also message SUPPORT to their HomeTenant WhatsApp number. Anything it can't sort goes to the team.
We don't offer round-the-clock human support. We'd rather promise you something honest and keep it.
If you're a tenant
Reporting a repair? Please don't use this form. Message your HomeTenant WhatsApp number the way you always do, so it reaches your landlord straight away. This form goes to the HomeTenant team, not your landlord.
In an emergency, don't wait for a reply. If you smell gas, call the National Gas Emergency Service on 0800 111 999. If there is a fire or anyone is in danger, call 999.
Prefer email? support@hometenant.ai